You can permanently delete your Testley account and all associated data at any time. There are two ways to do it.
Deleting your account permanently removes your profile, session history, answered questions, streaks, XP, subscription records, and referral data. This cannot be undone. If you have an active Pro subscription, please cancel auto-renewal in the app before deleting — refunds are not issued on deletion.
If you still have the Testley app installed, the fastest way to delete your account is from inside the app. Deletion completes within a few minutes.
If you've uninstalled the app or can't access your account, email us from the address (or with the phone number) you registered with. We'll verify your identity and process the deletion within 7 business days.
When you delete your account, the following data is permanently removed from our systems:
One exception: if you purchased a subscription, the GST tax invoices and credit notes we issued are retained (unlinked from your deleted account) for the statutory period required by Indian tax law — see Section 7 of our Privacy Policy. Certain other records may be retained for a limited period if required for legal compliance, fraud prevention, or to resolve disputes.
Parents and legal guardians can request deletion of their child's data at any time. Email privacy@testley.com with proof of guardianship and your child's registered email or phone number. We'll respond within 7 business days.